[Business System · 2026]
Booking & CRM System
A structured booking journey connected to customer records, availability, and pipeline health.
- Client
- Confidential
- Industry
- Hospitality & Services
- Role
- Product Design & Full-Stack Development
- Timeline
- 10 weeks
- React
- Node.js
- PostgreSQL
Result
+38%
Booking per bulan
−70%
Waktu follow-up
0
Booking terlewat
Overview
The brief, the work, the outcome.
Bookings lived in chat threads and follow-ups were inconsistent. We replaced that with one connected system where every booking updates the customer record.
Challenge
Bookings lived in chat threads, follow-ups were inconsistent, and the team could not see pipeline health.
Solution
A structured booking journey connected to customer records, availability, reminders, and pipeline status.
Design & Development
We modelled bookings, customers, and availability up front, then built the interface and automation around that data.
Outcome
One source of truth for bookings and customer history, with consistent, timely follow-ups.
“They took our messy spreadsheets and WhatsApp bookings and turned them into one clean system. Our team saves hours every single week and nothing slips through anymore.”
Project Gallery
[04 — Contact]
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